Our web based Business Applications products and services cover

• web content management systems (wCMS)
• enterprise content management systems (eCMS)
• customer relationship management systems (CRM)
• subscription and membership management,
• video-image-audio gallery management
• project management
• Plus more

Introduction

With the advance in the utilisation of the internet as a means for communication and a way of doing business, there has been a proliferation of web based systems and applications. Some of these began their life as computer based applications or systems which found their way to the internet. Others have been forged purely as web systems or applications. An example of this would be web Content Management Systems (wCMS).

An example of the former i.e. originally computer based programs, are CRM systems, known as Customer Relationship Management applications. Now, as the internet and its technologies have far advanced its early days, a new type of application, known as RIA's (Rich Internet Appplications) has come onto the scene.

Key benefits and features

Improve access and Wider Availability

What we mean by this is that from most parts of the world you or your staff can get access to your application to carry out the job you give them. Of course with more access there is more that needs to be done to secure your application. But just like any other function if you plan and provision correctly then you can minimise the downside of such productivty gains.

Increase business response rate

Given a user friendly and responsive system, you can expect that with greater access there is likely to be an increase in your overall business response rate. That means better customer service, more sales opportunities and likely increased sales and business image.

Improved communications

With new tools such as live chat and other PMS's(Private Messaging Systems) a faster more responsive communications network is the result. e.g. Linking your Customer Relationship Management(CRM) system in with your Project Management system will help consolidate your overall communications efforts by reducing any unnecessary duplication and conflict of data due to multiple sources.

Short description of some main application areas

web Content Management System(wCMS)

These are systems used by web administrators and content publishers to update and maintain the content of websites.

Customer Relationship Management systems(CRM)

These are systems used by anyone in the company who needs to build a relationship(s) with a customer. Depending on how your system is setup and for what purpose, this can be deployed so everyone in your organisation has access and uses such a system. i.e. where a business sees everyone as being a customer, internal or external. Traditionally though, such systems have been used by the sales department..

Rich Internet Applications(RIA's)

These are new types of applications that have only recently started to appear on the internet. They tend to use an advanced scripting language which incorporates a highly responsive interface with integration with one or more databases. Examples which have appeared include product configurators and advanced catalog search engines.